Terms of Service

Last updated: July 31, 2026

Introduction

Welcome to Ace Cascade Lodge. These terms and conditions govern your use of our website and hotel services. By accessing our website or booking a stay with us, you agree to these terms. Please read them carefully.

These Terms of Service ("Terms") constitute a legally binding agreement between you and Ace Cascade Lodge governing your access to and use of the website and services.

Use of Services

Ace Cascade Lodge provides hotel accommodations and related services in Whistler Village. Our services include:

  • Hotel room booking and inquiry services
  • Information about room types, availability, and pricing
  • Communication channels between guests and our front desk team
  • Informational content about Whistler and local experiences
  • On-site hotel amenities including pool and hot tub

Eligibility

You must be at least 18 years old and able to form legally binding contracts to use our services. By using our services, you represent and warrant that you meet these requirements.

Booking and Payments

All room bookings are subject to availability and confirmation. Prices are as quoted on our website or as otherwise communicated to you.

A deposit may be required to confirm your booking, with the balance due before or at check-in as specified in your reservation confirmation. Payment terms will be detailed in your booking confirmation.

Cancellation policies vary depending on the room type and booking period. Specific cancellation terms will be provided in your reservation confirmation.

Code of Conduct

When using our services or staying at our hotel, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Use our services for any illegal or unauthorized purpose
  • Interfere with or disrupt our services or servers
  • Attempt to gain unauthorized access to any part of our services
  • Engage in any activity that could damage, disable, or impair our services or disturb other guests

Hotel Rules and Regulations

When staying at Ace Cascade Lodge, you agree to:

  • Respect the hotel property, rooms, and shared amenities
  • Comply with occupancy limits specified for your room
  • Follow hotel policies including quiet hours and amenity usage
  • Report any damages or issues to the front desk promptly
  • Be considerate of other guests and hotel staff
  • Leave your room in a reasonable condition upon checkout

Additional hotel policies may apply and will be communicated to you at check-in or posted on the property.

Intellectual Property

All content on our website, including text, graphics, logos, images, audio, video, and software, is the property of Ace Cascade Lodge or its content suppliers and is protected by international copyright laws.

You may not reproduce, modify, distribute, display, perform, or otherwise use any of the content without our prior written permission.

Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. Ace Cascade Lodge makes no representations or warranties of any kind, express or implied, regarding the operation of our services or the information, content, materials, or products included on our website.

To the full extent permissible by applicable law, Ace Cascade Lodge disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

Ace Cascade Lodge will not be liable for any damages of any kind arising from the use of our services, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Indemnification

You agree to indemnify, defend, and hold harmless Ace Cascade Lodge, its officers, directors, employees, agents, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your stay.

Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

Your continued use of our services after any changes to these Terms constitutes your acceptance of such changes.

Contact Information

If you have any questions about these Terms, please contact us:

Ace Cascade Lodge
Email: info@acecascade.ca
Address: 4315 Northlands Blvd, Whistler, BC, Canada