Privacy Policy

Last Updated: April 30, 2025

At AceHost, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website or our luxury property rental services in Whistler, British Columbia.

Information We Collect

We collect information that you provide directly to us or that we generate about you when you use our services:

  • Personal identification information: Name, email address, phone number, postal address, nationality, and identification details (when required for booking)
  • Booking information: Dates of stay, property preferences, number of guests, special requests, and payment information
  • Communication records: Details of inquiries, customer service interactions, and feedback
  • Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
  • Usage data: Information about how you use our website, including the pages you visit, the time and date of your visit, the time spent on those pages, and the properties you view

How We Use Your Information

We use your personal information for the following purposes:

  • Facilitating bookings: To process and fulfill your property rental requests, manage payments, and provide customer support
  • Personalized service: To tailor our property recommendations and services to your preferences and needs
  • Communication: To respond to your inquiries, provide information about your bookings, and inform you about our services, special offers, and events that may interest you
  • Improvement of services: To analyze how our website is used, develop new features, and improve our customer experience
  • Legal and safety reasons: To comply with legal obligations, resolve disputes, and enforce our agreements

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Contract performance: Processing is necessary to fulfill our contractual obligations to you when you book a property
  • Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention and marketing of our services
  • Legal compliance: Processing is necessary to comply with our legal obligations
  • Your consent: Where you have given us specific consent to process your data for particular purposes

How We Share Your Information

We may share your personal information with:

  • Property owners: To facilitate your stay and provide personalized service
  • Service providers: Third parties who provide services on our behalf, such as payment processing, website hosting, IT support, and marketing
  • Legal authorities: When required by law, court order, or governmental regulation
  • Business partners: In connection with providing you with additional services such as transportation, concierge services, ski and snowboard rentals, or other experiences

We do not sell your personal data to third parties. When we share data with service providers, we ensure they provide adequate safeguards for your personal information.

International Transfers

Your information may be transferred to and processed in countries outside of Canada where data protection laws may be different. When we transfer your personal data outside Canada, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards and ensuring that the transfer complies with data protection laws.

Data Retention

We will keep your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to distinguish you from other users, analyze trends, administer the website, track user movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.

For more information about the cookies we use, please see our Cookie Policy.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Request restriction of processing of your data
  • Portability: Request the transfer of your data to you or a third party
  • Objection: Object to processing of your personal data
  • Withdraw consent: Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date.

We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have questions or concerns about this privacy policy or our privacy practices, please contact us at:

AceHost
Email: privacy@acehost.com
Phone: +1 (604) 555-1234
Address: 4567 Slopes Way, Whistler, BC V0N 1B4, Canada